Shipping Return Policy

Shipping Policy

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await the restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase.
This price will be the final price for shipping cost to the customer.

3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days

3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you are choosing your courier at the checkout.

3.3 Dispatch Time
Orders are usually dispatched within 2-3 business days of payment of the order
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change of Delivery Address
For a change of delivery address requests, we can change the address at any time before the order has been dispatched.

3.5 Items Out of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

3.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged in Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website

6.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country

7. Cancellations
If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

8. Customer service
For all customer service inquiries, please phone us at (+91) 14105-56906

Return and Refund Policy

Thank you for shopping at Dharmsaar.

If for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

1. Interpretation and Definitions

1.1 Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

1.2 Definitions

For this Return and Refund Policy:

• Company(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Dharmsaar Jaipur.
• Goodsrefer to the items offered for sale on the Service.
• Ordersmean a request by You to purchase Goods from Us.
• Servicerefers to the Website.
• Websiterefers to Dharmsaar, accessible from /shop/
• Youmean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Your Order Cancellation Rights

You are entitled to cancel Your Order within 2 days without giving any reason for doing so.

The deadline for canceling an Order is 2 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise Your right of cancellation, you must inform Us of your decision using a clear statement. You can inform us of your decision by:

• By email: info@dharmsaar.com
• By visiting this page on our website: /shop/
• By phone number: (+91) 14105-56906

We will reimburse You no later than 5 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

3. Conditions for Returns

For the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 2 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
• The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

4. Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Jaipur, Rajasthan (303005)

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

5. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@dharmsaar.com
• By visiting this page on our website: /shop/
• By phone number: (+91) 14105-56906